Front Desk Manager (Receptionist Manager)

Join Reload Sanctuary, a premier hospitality destination in Denpasar, Bali, as our Front Desk Manager (Receptionist Manager). In this pivotal role, you will be the face of our sanctuary, creating unforgettable first impressions for every guest who walks through our doors. Your mission is to ensure seamless guest experiences, from check-in to check-out, and everything in between. With a rich history of providing exceptional service, Reload Sanctuary is renowned for its warm atmosphere and commitment to guest satisfaction. As the Front Desk Manager, you will oversee daily operations, manage staff, and ensure that our guests feel valued and cared for. This is your opportunity to shape the guest experience and contribute to the ongoing success of our beloved sanctuary.

In your daily routine, you will handle a variety of tasks, including guest check-ins and check-outs, managing reservations, coordinating with housekeeping and other departments, and addressing guest inquiries and concerns. You will also be responsible for maintaining accurate records, handling payments, and ensuring compliance with hotel policies and procedures. With your leadership, you will foster a positive and efficient front desk environment, where every guest feels welcome and every transaction is handled smoothly.

If you are passionate about hospitality, thrive in a dynamic environment, and are eager to make a difference in the lives of our guests, we invite you to apply for this exciting opportunity at Reload Sanctuary. With a competitive salary of Rp 8,000,000 - Rp 10,000,000 per bulan, and the chance to grow within a reputable organization, this role offers both professional fulfillment and personal rewards.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the front desk operations, ensuring efficient and professional service delivery.
• Handle guest check-ins and check-outs, including reservations and cancellations.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest information, payments, and transactions.
• Address guest inquiries and concerns, providing timely and effective solutions.
• Ensure compliance with hotel policies, procedures, and regulations.
• Manage front desk staff, including scheduling, training, and performance evaluations.
• Monitor and maintain the cleanliness and organization of the front desk area.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in front desk management or a related role in the hospitality industry.
• Proven track record of delivering exceptional guest service and managing high-volume environments.
• Strong communication and interpersonal skills, with the ability to handle diverse guest needs and conflicts.
• Proficiency in using front desk software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Knowledge of hotel operations, including check-in/check-out procedures, housekeeping, and room inventory.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia, with excellent written and verbal communication skills.
• Ability to lift and carry up to 20 kg, and stand for extended periods of time.

🛠️ Keahlian

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